Privacy Policy – Cushows
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Privacy Policy

PRIVACY POLICY



This privacy policy page informs you about your personal information

  • Collection
  • Use
  • Disclosure

When you share it with us while making a purchase from our website. ‘Personal information’ about an individual may include Name, Address, Email, Phone number, Age, Sex, Nationality, Race, etc.

When you visit the website you automatically give away certain information about your device, web browser, IP address, ISP address, cookie IDs, pages viewed and/or search terms entered browser type, duration and frequency of visits, usage statistics including frequency of messaging and interaction with other users, clickstream data other log file data, or social analytics and tracking measurements

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Collection-

We collect Device Information using the following technologies -

• Cookies are data files that are placed on your device or computer, which include an anonymous unique identifier. They are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie

If you do not accept cookies, you may not be able to use some features of our Service.

• Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

• In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third-party service providers have their own privacy policies addressing how they use such information.

Use-

We use the personal information to-

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.

Disclosure-

We may share your information with your permission:

  • with our third-party service providers;
  • to comply with legal obligations;
  • to protect and defend our rights and property;

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

Changes -

We may revise this privacy policy periodically due to updates in our practices or for other operational, legal or regulatory reasons.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link within these communications or instructions provided in any email we send.

You can also choose to opt out of communications.

Contact Us -

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@cushows.in




FAQS


Currently we are proving Memory Foam and Luxury Super Soft Foam with Latex Feel.
Memory foam, also called visco-elastic polyurethane foam, gets its name from its ability to remember its original form and slowly return to it after being compressed. Memory foam is sensitive to temperature and pressure, thus easily moulds to the shape of an individual’s body.

If you are looking for a lighter feel, more bounce and a faster response time, then super soft foam with latex feel should be your choice. With infusion of cooling gel it has less heat retention and a better cooling, giving you the comfort of natural latex. Memory foam slowly contours to your body trying to mould to a very exact shape whereas super soft foam with latex feel allows sinkage and compression resulting in more of a generalised compression around the body.

All the products are made fresh on order, hence you may find an odor in the pillow, leave it to airdry for 4-5 hours and the smell will dissipate.

Please use spot clean only for the pillow. For the covers you can handwash or dry clean in case of leather covers. Please do not wash the foam pad.

Along with the promise of a good night’s sleep, we also promise to respect your decision without asking any questions. You have complete power and liberty to return our memory foam pillow within 120 nights if it does not match your level of comfort or live up to your expectations. Visit 120 nights to know more.


Order & Shipping


While placing the order you will receive an order number. Visit track order, add that number and see all the live updates of your order.

Sorry, as of now we don’t. However you can subscribe to us, we will update you as soon as we ship internationally.

Visit return & exchange page and fill up the form. Mention the reason to return or exchange. Once we receive your request, our team will assist you with it.

You can login to your account and cancel your order if it hasn’t been shipped already. In case it is shipped then call or write to us at support@cushows.com | + 91 9999451498.

Send us a picture of your product within 48hrs at support@cushows.com and our team will take immediate action.

Yes, you can before the order is shipped. All you have to do is login to your account and edit the address.

We have free shipping for all our customers.
But if you choose for cash on delivery, then you will have to pay an additional 75/- INR on your order.

If you are ordering more than 10 products at a time then write to us at support@cushows.com and the concerned person will assist you further on this.

You can call us at + 91 9999451498 or drop an email at support@cushows.com and our team will get back to you at the earliest.

If the order has been placed and you wish to change any details, then you can write to us at support@cushows.com.

If you are not available to take delivery, when the courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated after contacting our support team.


Safety & Care


If you choose the right pillow it can help you get relief from back and cervical pain, but it is not a medicine for cervical. To help select the right pillow, you can get in touch with our sleep specialists, they will be happy to assist you. Write to us at support@cushows.com.
Our pillows are soft, comfortable and made with 100% chemical-free memory foam. They adjust to your neck, align to your spine and work on pressure points. The result? An uninterrupted sleep you deserve after a hard day’s work. All individuals have different sleep patterns and needs which is why we have a pillow for each one of you.
Check it out here Pregnancy pillows.
We offer a vast variety of pillows for bed, travel, work from home, pregnancy, kids, etc. You can check them all out here.
Check it out here Anti snoring pillows here.
Please use spot clean only for the pillow. For the covers you can handwash or dry clean in case of leather covers. Do not wash the foam pad.

Warranty, Offers & Refunds


Once we get the product back, within 7 working days you’ll get the refund.
Cushows carry a 15-month limited warranty against manufacturing defects in workmanship and material (excluding covers) where we will repair or replace your pillow, at our discretion. To learn more about it visit our warranty page.

Extras


No, we don’t make any customized pillow but you can take our quiz to get the right pillow suggestion for you. Take the quiz now.
We don’t have a showroom. For any purchase, please visit our shop Or if you would like to order in bulk kindly write to us at support@cushows.com.
Yes, you can!
Yes, we do!
Refer Cushows to 3 of your friends and get 150/- INR. off on your order below 1000/- INR On order to above 1000/- you can get 250/- INR off. Please note that you can avail the discount only when your friends make the purchase. A coupon code will be sent t your registered email address, which will only be for one time use.

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